Bella Rosa Trendy Hotel

The hotel was okay. However, the customer service was phenomenal. The airport lost our baggage. The hotel managed the recovery and had it sent to me in Sapa on our next leg of the trip. We used this hotel as a hub to move back and forth. They were great at coordinating everything for us. They kept our baggage while we went to Sapa and Halong Bay. On one of the nights, they put us in a louder room. I complained about it they discounted it.

The room was to our liking and matched the photos on the booking. It was spacious, clean and the private terrace overlooking the busy street made all our evenings richer. But what is important to highlight is that we have never seen nicer, more helpful and wonderful people at the reception. Specially Kelly acts like a family friend and treats you like her own. Thank you very much for a very pleasant days in Hanoi. We highly recommend and if we ever return to Hanoi, we would love to go back to Bella Rosa.

We stayed for 2 nights in March 2024. The room was spacious and clean. The AC was good and powerful. The water pressure was strong. The room has a dedicated hot water line, so we never had to worry about running out of hot water or having to wait for the water to get hot enough to take a shower or bath. I really wanted a bathroom with a bathtub and was not disappointed here. The rain shower was a nice touch. The location of the hotel is perfect. It is right in the middle of the old town and is roughly of equal distance to Hoan Kiem Lake and Dong Xuan market. It is just 50 meters from Ta Hien beer street, but it is far enough that the noises from late parties won't keep you up all night. All these positive aspects of the hotel and yet, the best aspect is the service for us. The staff was extremely attentive and helpful. They really went above and beyond for us. As usual, you will need to insert the key to turn the AC and power on. However, we arrived to a very cool room as the staff had already turned on the AC before we arrived to make sure that we didn't come into a warm room, which is important as mosquitoes is a huge problem in the North of Vietnam at this time. We asked for some local food recommendations and were not disappointed. We got room 301 and would highly recommend it. It has a floor to ceiling window that sort of wraps around the corner of the building a little. This corner of the room overlooks both Đào Duy Từ Street and the intersection of Lương Ngọc Quyến and Tạ Hiện. There is a small love seat for you to sit and watch the streets without having to stay outside. I highly recommend it

The Bella Rosa was a fantastic start to our two weeks in Vietnam! Great location if you want to be in the boisterous city center - the main beer street is right out the front door! A minimal amount of noise came through our big picture window looking out onto the street but we expected that...and we were dog-tired every day so sleep came quickly! The room was very nicely sized with all you need for a mid to long stay. Staff were great, the historic center of Hanoi is fabulous and we would stay there again in a heartbeat! Special thanks for the available shower on the ground floor to clean up before our night train to Hue!

Great stay. Large room which was comfortable and clean. Great location, right in the hustle and bustle of the old town and very close to Beer Street. The staff were amazing, especially Kelly who sorted us out with free walking tour guides and an excursion to Ha Long Bay. She was absolutely fantastic. Definitely recommend!